FAQ

ONLINE QUESTIONS

ANSWERS FOR YOUR freshproduce.com QUESTIONS

Welcome to Fresh Produce Online. Fresh Produce designed this site to make your entire shopping experience as simple and as fun as possible. We understand that you might have a few questions regarding shopping or browsing the online store, so please see below — we've tried to anticipate your questions. If you still have questions, please click here to contact us. A Fresh Produce customer service representative will contact you within two business days or so.

RETURNS AND EXCHANGES

Fresh Produce Online will gladly accept returns of unworn, unwashed and/or defective merchandise for full refund on merchandise purchased online. Refunds will be made in the form of the original payment. Please allow a minimum of 14 days for us to receive and process your return. Adjustments to your credit card should appear within two billing cycles.

Exchanges

Due to availability concerns, we are unable to accommodate exchanges at this time. If you require a different item/color/size, please visit the site to place a new order.

Returns by Mail

To expedite the return process and ensure the accuracy of any credit:

• Fill out the "MERCHANDISE TO RETURN" section on your original packing list. Please help us improve our service by providing the main reason for the return using the codes listed.
• Wrap the item(s) in the original packaging. Pieces should be in original condition and include all tags. Include your completed packing list in the package and be sure to keep a duplicate copy of the packing list for your records.
• Place the shipping label on the outside of the box and mail it back to the address on the label.
• Return via insured carrier for tracking purposes. We cannot accept C.O.D. packages.

If you do not have a return label, please return your items to:

Fresh Produce Online - RETURNS
15517 South Broadway Street
Gardena, CA 90248

Returns to a company owned Fresh Produce store

Returning your purchase at any of our company owned retail stores is fast and easy. Just bring in your item(s), the credit card used and the complete order summary that came with your order to any of our Fresh Produce stores. We'll credit the value of the merchandise total and any taxes you were charged (excluding shipping and handling charges).

For a list of Fresh Produce company owned stores please click here. Please note: Some items purchased online may not be available in our stores.

Independent Fresh Produce dealers are unable to accept any returns for any reason. It's just the way it is.

Refunding delivery charges

We cannot refund original delivery and handlings fees associated with your order. If you cancel your order after the item has been shipped, delivery and handling costs will not be refunded.

OTHER POPULAR QUESTIONS!

Buying Fresh Produce:

• Can I purchase Plus Sizes On Line?
• Can I purchase Fresh Produce through a catalog?
• How can I find the nearest company owned store or outlet store?
• How can I find the retailers located near me that carry Fresh Produce?
• What is a Fresh Produce Handpicked Store?
• How do I get notified about Fresh Produce WarehouseSales?
• Can I purchase Fresh Produce for my organization or corporate event?
• How can I get added to your mailing list?

Product Information

• What sizes is Fresh Produce available in?
• How do I take care of my Fresh Produce clothes?
• If I think I have a defective product, how can I return it or get it replaced?

Selling Fresh Produce:

• How can I sell Fresh Produce in my store?
• Can I open my own Fresh Produce store?

Company Information:

• How can I find out about employment opportunities at Fresh Produce?
• What charities does Fresh Produce give to?
• How can I get in touch with Fresh Produce?

Answers:

Buying Fresh Produce:

Q: Can I purchase Plus Sizes Fresh Produce on-line?
A: We offer Extra Fresh apparel (sizes 1X-3X) for sale online at extrafreshproduce.com and at retail locations. FIND A STORE

Can I purchase Fresh Produce through a catalog?
A: FP goes Green! We will no longer be mailing paper catalogs. Please sign up for our email newsletter for all the latest information on new products, events & promotions. You can also check this website often for fun updates.

Q: How can I find the nearest Fresh Produce store or outlet store?
A: Go to our FIND A STORE section of the site to find a store near you or your next vacation destination!

Q: How can I find the retailers located near me that carry Fresh Produce?
A: It's easy! You can buy Fresh Produce clothing at more than 800 authorized Fresh Produce dealers. To find a dealer location near you, go to our FIND A STORE.

Q: What is a Fresh Produce Handpicked Store?
A: Our Fresh Produce Handpicked Stores are independently owned and operated by specially selected Fresh Produce dealers who have been approved to carry up to 100% representation of Fresh Produce at their location. Eleven Fresh Produce Handpicked stores have been launched and we plan to establish a community of 20 more Handpicked stores over the next five years. If you would like more information contact kfreund@fpcolor.com.

Q: How do I get notified about Fresh Produce Warehouse sales?
A: Several times a year, we hold warehouse sales events to liquidate our past season's merchandise, overruns, and irregular merchandise. You'll never know where they might turn up. We offer great deals, with everything marked at least 60% off retail prices. Join our email list or check the Warehouse Sale section of this site for our next sale date.

Q: Can I purchase Fresh Produce for my organization or corporate event?
A: We're sorry, but Fresh Produce sells wholesale to authorized dealers only. Therefore, we do not accept requests for custom designs or products.

Q: How do I get added to your mailing list?
A: We've gone bright green! 99% of our communication is by email so get signed up today and don't miss out on a single thing. Join our Mailing List.

Product Information:

Q: What sizes is Fresh Produce available in?
A: Fresh Produce carries standard as well as plus sizes, and our children's collections include infant (sizes 6 months to 24 months), toddler (2T - 4T), and Kids (5-6X/7). Go to our size chart for detailed specifications.

Q: How do I take care of my Fresh Produce clothes?
A: Fresh Produce uses a special dying process to create our unique, vibrant colors. We'd like to help you keep your colors looking fresh, so we've detailed some tips on garment care and stain removal at the Fabric Care & Washing Instructions site on this location.

Q: If I think I have a defective product, how can I return it or get it replaced?
A: Returns can be handled either through our online return process (see above) or brought to a Fresh Produce company-owned store. Please note the reason for the return so that we may improve our service. Note that Fresh Produce Handpicked stores and independent dealers cannot accept your returns.

Selling Fresh Produce:

Q: How can I sell Fresh Produce in my store?
A: If you are an established retailer and would like to inquire about selling Fresh Produce in your store, contact sales@fpcolor.com.

Q: Can I open my own Fresh Produce store?
A: No, all Fresh Produce Retail stores are company owned. However, our Fresh Produce Handpicked program is ideal for outstanding candidates. The Handpicked program is a formal business partnership developed for long-time dealers and seasoned retailers who would like to build their business around the Fresh Produce brand. Contact kfreund@fpcolor.com for more information.

Company Information:

Q: How can I find out about employment opportunities at Fresh Produce?
A: We are always looking for enthusiastic, qualified people to join our team and frequently have opportunities at both our home office and our retail store division. To find out more, please visit our Colorful Careers page.

Q: What charities does Fresh Produce give to?
A: Fresh Produce has committed its charitable donations to the following organizations: Children International, Foundation for Boulder Valley Schools, and the Airline Ambassadors. Fresh Produce is proud of its contributions to it's community, both locally and internationally. To find out more, please visit our Do Gooders page.

Q: How can I get in touch with Fresh Produce?
A: Our mailing address is:
2865 Wilderness Place
Boulder, CO 80301
E-mail: mail@fpcolor.com